Shape your future, your way – with Moree Plains Shire Council.
Looking for more than just a job? At Moree Plains Shire Council, you’ll step into a role where your work matters – to your team, your community, and your career. We’re a forward-thinking Council with a bold vision for growth, innovation and liveability. Join us and enjoy a dynamic work environment, genuine work-life balance, and the chance to make a real impact where it counts.
Whether you’re driven by career development, community connection or a tree-change lifestyle with real opportunity – this is where it all comes together.
Permanent Full-Time Career Opportunity – 35 hours per week
Attractive weekly salary ranging from $1,353.35 - $1,556.35 (dependent on experience and qualifications).
12% Superannuation Contribution.
Location - Moree
WHY CHOOSE COUNCIL?
Job Security & Stability – Local government roles offer long-term employment prospects backed by a stable funding base and clear governance structures.
Award-Based Pay & Benefits – Competitive salaries under the NSW Local Government (State) Award and generous leave entitlements (including annual, personal, parental, and long service leave).
Great Work-Life Balance – Rostered Day Off Every 2 Weeks - An extra 26 days off a year.
Professional Development & Career Pathways – Funded training, study assistance, and clear progression opportunities across diverse roles and departments within Council.
Community Impact – The chance to directly contribute to the liveability, growth, and sustainability of the Moree Plains region, with work that makes a tangible difference to residents.
Inclusive & Supportive Workplace Culture – A collaborative environment that values diversity, equity, and employee wellbeing.
Regional Lifestyle Benefits – Enjoy the affordability, community spirit, and relaxed pace of regional NSW living, with less congestion and more connection.
Access to discounted gym memberships and special rates across an extensive network of fitness facilities (gyms, pools, etc.) which supports the health and wellbeing of our staff and their families
Job Description
At Moree Plains Shire Council, we are looking for a results-oriented, collaborative, and composed supervisor to join our Risk & Customer Service division. If you are a professional and analytical leader who excels at driving service excellence while managing statutory corporate records, this is your opportunity to lead our primary points of contact for the community.
The Opportunity
Reporting directly to the Manager Risk & Customer Service, you will provide overall leadership, coordination, and daily operational management of Council's multi-channel customer service and corporate records units. This vital role supervises a small, dedicated team (2x Customer Service Officers and 2x Records Officers) and balances frontline public relations with rigid statutory record-keeping compliance.
Your key responsibilities will include:
Managing the day-to-day operations of the customer service and records teams, including approving weekly timesheets and coordinating staff rosters.
Establishing service levels, monitoring operational targets, and driving continuous improvement across Council's service delivery systems.
Handling front-line public relations and managing the primary escalation framework for complex enquiries, billing matters, and formal complaints.
Administering the Corporate Records Management System to maintain strict compliance with the New South Wales State Records Act and archival standards.
Formulating policy frameworks, process manuals, and user guides, while implementing training initiatives to build organisation-wide technical records capability.
Enforcing corporate governance and strict financial standards regarding front counter revenue collection and receipting systems.
Fostering collaborative internal channels to facilitate compliant public access to information requests under the GIPA Act.
Monitoring the allocated operational budget for the section in accordance with approved financial delegations.
You are a self-motivated professional capable of making confident, independent decisions and effectively prioritizing workloads in a high-pressure, reactive environment. You possess advanced negotiation skills and a values-based approach to mentoring a multi-disciplinary team.
To succeed in this role, you’ll bring:
Qualifications & Experience: A Certificate IV in Business Administration, Customer Contact, Records and Archives, or a related discipline, combined with extensive supervisory experience in a multi-channel customer service or corporate records environment.
Workflow Proficiency: Demonstrated capability in coordinating complex administrative workflows while maintaining strict oversight of data accuracy and client-centred professionalism.
Technical Literacy: Advanced technical literacy across the Microsoft Office Suite and specialised corporate electronic databases to ensure systematic compliance.
Required Tickets, Licences and/or Qualifications:
There are no strict tickets listed as essential, but a Class C Driver's Licence is highly desirable.
Desirable Criteria:
Previous Local Government experience.
Practical experience using Civica Authority software.
Experience with Content Manager or equivalent electronic records management systems.
Required Clearances and Checks:
National Criminal History Check.
Pre-employment medical screening, which may include drug and alcohol testing.
Ready to foster a culture of service excellence for the Moree Plains Shire? Apply now!
